Frequently Asked Questions

General

1Why do I need a safe deposit box?

As a private customer, whether you are out of town on vacation or just away from home during the workday, you will have peace of mind knowing that your valuables are being guarded 24/7 in a secure location. As a corporate customer, you will be assured that you have a strong backup outside your office for your important documents or other items in case of fire, theft, or any unforeseen situation.

2What should I store in my safe deposit box?

Items that are typically stored are important documents such as property deeds and birth/marriage certificates, physical assets such as jewelry and cash, mementos such as photographs and collectibles, data backup such as hard drives and DVDs, etc.

3What am I not allowed to store in my safe deposit box?

Items that you are not allowed to store are any unlawful materials or any liquid, inflammable, illegal substances, drugs, firearms, explosives, perishable goods, living things, or any other banned or hazardous materials. See Clause 5 of your lease agreement for more details.

4Are the contents of my safe deposit box insured?

Our insurance policies do not extend to the specific contents of your box as they are not documented or inventoried by us. If you are interested in insuring your valuables, we now offer 3rd party insurance options. You may find more information on our Insurance page.

5How can I be sure no one has made copies of my locker keys?

We receive the keys sealed from the manufacturer, and only open them in front of you. In addition, we use keys that are U/L certified, and cannot be duplicated by a locksmith.

6How much space is there inside each safe deposit box?

You can see details on dimensions and what you will be able to put inside each box on our ‘Pricing’ page, and you can see a sample of the actual box when you visit our location.

7I am a tourist planning to stay in the region for a few months. Can I rent a safe deposit box?

Yes! You do not have to be a resident of Thailand in order to rent a box, all you need is a valid passport and visa.

8I am a customer, and my sister is visiting from out of town. Can I bring her to the vault as my guest?

Although she is more than welcome to visit, she will have to wait outside. We only allow customers and authorized personnel to access the vault area.

9Should I tell anyone that I have rented a safe deposit box?

The best thing to do is to appoint someone as your Power of Attorney (up to 2 additional people per account), and the next best thing if they are not able to come in person to be registered, is to appoint a ‘Nominee’ who can act on your behalf should you be physically/mentally incapacitated. If you are unable to do either of these, you should inform a family member that you have rented a safe box with us so that in case anything happens to you, they will be able to inform us and complete the necessary formalities without delay.

Pricing

1Do you have short-term lease options?

Yes! We have a short-term lease option for up to 90 days, which is very cost-effective whether you want to rent for a week, month, or the entire 90-day period. Please visit Pricing for more details.

2Can I lease a safe deposit box for more than a year?

Yes! You can lease your safe deposit box for as long as you like, and we even offer discounts for multiple-year rentals - please visit Pricing for more details. The other advantages of a long-term lease are that you do not have to worry about renewals every year, and prices are locked in so that even if the rental rates increase, you will not be charged retroactively.

3Why do you ask for a security deposit?

A security deposit of 4,000 baht is required to cover our costs in case a customer does not terminate their lease and cannot be contacted, and we eventually have to call a locksmith to drill open the lock. However, if you terminate your lease and do not have any outstanding dues with us, this deposit is fully refundable.

4Why is the security deposit the same on short-term and long-term leases?

The security deposit is to cover the costs of replacing a lock and/or safe deposit box in case there is a loss/damage and the customer has not paid their rent and cannot be contacted, so this cost remains the same whether it is for a short or long period. In all cases, it is fully refundable when the customer terminates their lease with us.

Opening a new account

1What do I need to open an account?

For personal accounts, all you need is a valid passport or Thai ID/driver’s license. For corporate accounts, you need the following: a) Company registration certificate (issued within the last 3 months) b) VAT registration (PP 20) c) Power of Attorney letter authorizing the operation of the locker, signed by a director of the company d) Director’s passport/ID and/or PA’s passport/ID. In all cases, your fingerprints will be taken onsite.

2What will I receive when I open an account?

You will receive 2 keys for your locker (no duplicates can be issued), and a private box to store your valuables in. These must be returned in good condition when you terminate your lease in order to receive the full refund on your security deposit.

Accessing your safe deposit box

1How and when can I access my safe deposit box?

You may access your safe deposit box whenever you like, as many times per day as you like (only during working hours). You do not have to inform us in advance. Please remember to bring your safe deposit key, without which you will not be able to access your box.

2What happens if I lose my keys?

If you lose your keys, you will have to make an appointment so you can be present when we schedule a locksmith to drill the lock and replace it with a new one (in case you have lost both keys). You will be responsible for the cost of the replacement lock/keys as per price schedule. If you are not the owner of the box, we will only be able to proceed with their consent.

3What if I forget to bring my locker key?

We are sorry, we cannot help you. We do not retain any copy of your keys, and our key will only open one part of the lock.

4What if my fingerprint is unable to be identified by the reader?

In such cases, we will invoke the manual entry procedure, which is similar to banks. We will require your identification (passport or Thai ID) and signature in order to be verified with our records before you can be granted access.

5What if I need to get something urgently from my locker outside of working hours?

We try to be as convenient as possible, as we are open 6 days a week and even on many public holidays. However, our vaults are armed with a strict time-based lock mechanism that makes it impossible for anyone, including our personnel, to enter outside of working hours.

Renewals & Cancellations

1How do I renew my lease agreement?

Approximately one month before your contract expires, we will send you a reminder to renew your lease. Please renew before your expiry date in order to avoid any late penalties. You may pay for your renewal via a variety of methods including bank transfer, or by cash.

2What if I am not in town when my rent is due?

You may pay for your renewal via a variety of methods including bank transfer, or cash. After your lease has expired, late penalties will be applicable to your account.

3What is the procedure to terminate my lease agreement and when will I receive my deposit refund?

You are expected to remove all contents from your box and return it in a clean condition as when you received it. If you have any outstanding dues remaining on your account, you must clear those first. In order to receive a refund of your security deposit, you are also required to return all keys that you received upon opening your account. You will be required to sign a ‘Lease Termination’ form. If cancellation is before 3pm on a working day (not a bank holiday), you will receive your refund in cash within the same day, otherwise it will be given on the next working day, either in cash or transferred to your local bank account.

4What happens if I lose my key(s) and wish to terminate my lease? Do I still receive a security deposit refund?

We will deduct the lost key charges and return the remaining amount of the refund to you. If you lose 1 key, you have to pay 4,000 baht, deducted from your security deposit. If you lose 2 keys, you have to pay 4,000 baht, also deducted from your deposit. Whether you lose 1 or 2 keys, the price is the same.

5What happens if my rent is overdue and I do not want to renew my lease?

In order to gain access to the contents of your locker, you will have to clear all outstanding rental fees and late penalties first. If you know you will be out of town when your rent is due, it is always best to inform us of your situation in advance so that we can find the best payment solution and you can avoid additional charges.

6Do I get a partial refund if I terminate my lease before the expiry date?

No, you do not get a refund on the rental fee, but you will get a full refund on your deposit provided you return the box in good condition, including all keys.

Document Requirements

1Individual Account
  1. Valid passport or Thai ID/drivers’ license.
2Corporate Account
  1. Company Registration Certificate issued within the last 3 months.
  2. Company Tax Registration (PP 20).
  3. Power of Attorney letter authorizing the operation of locker signed by the director(s), including copy of director’s passport / Thai ID, and copy of Power of Attorney’s passport / Thai ID.